POLICIES
KNOT CULTURE BY J operates by appointment only. The hours displayed on Google reflect potential appointment availability and do not mean the studio is open for walk-ins or that we are physically present during those times. Clients must have a confirmed appointment before arriving at the studio. Please do not travel to the studio unless your appointment has been confirmed, as we may not be on-site outside of scheduled appt's.
PREPARATION
ARRIVE WITH CLEAN, DETANGLED HAIR WASHED WITHIN 24 HOURS. LEAVE-IN CONDITIONER ONLY.
UNCLEAN OR EXCESSIVELY TANGLED HAIR MAY RESULT IN RESCHEDULING AND LOSS OF DEPOSIT.
STRETCH METHOD PREP INSTRUCTIONS WILL BE CONFIRMED DURING YOUR CONSULTATION.
BLOW-DRYING (COOL AIR ONLY IS INCLUDED. 3C-4C CLIENTS WANTING A SLEEK STYLE SHOULD ARRIVE WITH DRY, STRETCHED HAIR.
STRETCHING AT THE APPOINTMENT: 30+ MIN/$15 (BASED ON HAIR TYPE).
AN ASSISTANT BRAIDER MAY BE PRESENT FOR BELOW-WAIST STYLES IF APPT IS MADE AT LEAST 3 DAYS IN ADVANCE.
PRE-WASHED, ANTI-ITCH, LIGHTWEIGHT BRAIDING HAIR/BUNDLES ARE PROVIDED UPON BOOKING.
EXTRA VOLUME, LENGTH, ACCESSORIES, OR DESIGN CHANGES REQUIRE AN APPROVED ADD-ON AT LEAST 2 DAYS BEFORE YOUR APPT.
ALL SERVICES PROVIDED ARE NATURAL HAIR CARE AND PROTECTIVE STYLING ONLY. NO CHEMICAL, HEAT-BASED, CUTTING, OR COSMETOLOGY-REGULATED SERVICES ARE PERFORMED.
RETAINER & CANCELLATION
NEW CLIENTS: A $5 NON-REFUNDABLE CONSULTATION FEE & $25 APPOINTMENT RETAINER ARE REQUIRED TO BOOK.
RETURNING CLIENTS: A $5 NON-REFUNDABLE CONSULTATION FEE & $20 APPOINTMENT RETAINER ARE REQUIRED TO BOOK
CONSULTATION FEE COVERS YOUR CONSULTATION CALL TO DISCUSS YOUR DESIRED STYLE, HAIR PREPARATION, APPOINTMENT DETAILS, AND ANSWER ANY QUESTIONS. APPOINTMENT RETAINERS ARE APPLIED TOWARD YOUR SERVICE TOTAL UPON COMPLETION.
AFTER-HOURS APPOINTMENTS REQUIRE AT LEAST 2 WEEKS' NOTICE. CANCEL OR RESCHEDULE AT LEAST 48 HOURS IN ADVANCE. Appointments canceled or rescheduled with less than 48 hours' notice are subject to the Late Cancellation Policy, which includes forfeiture of the appointment retainer. One reschedule may be permitted with at least 24 hours' notice.
LATE cancellation policy applies to NO-SHOWS and MUST PAY IN FULL BEFORE REBOOKING.
15-MINUTE GRACE PERIOD. AFTER 15 MINUTES, A $1 PER MINUTE LATE FEE APPLIES. AFTER 30 MINUTES, APPOINTMENT MAY BE CANCELED AT STYLIST'S DISCRETION, AND FORFEITED RETAINER and additional fees.
TIPS, REFUNDS & TOUCH-UPS
GRATUITIES ARE APPRECIATED BUT ARE NON-REFUNDABLE.
HUMAN HAIR IS PURCHASED SPECIFICALLY FOR YOUR APPOINTMENT AND IS NON-REFUNDABLE ONCE ORDERED OR INSTALLED HUMAN HAIR REQUIRES BOOKING AT LEAST 1 WEEK IN ADVANCE. OTHERWISE, RECOMMENDED SYNTHETIC OR BLENDED HUMAN HAIR OPTIONS WILL BE PROVIDED AFTER BOOKING CONFIRMATION.
REFUND REQUESTS ARE REVIEWED ON A CASE-BY-CASE BASIS AND ARE SUBJECT TO THE TERMS OUTLINED IN THE REFUND POLICY.
TOUCH-UPS OR REDO APPOINTMENTS MAY BE OFFERED AT THE STYLIST'S DISCRETION AND ARE NOT GUARANTEED.
MOBILE SERVICE
AVAILABLE THROUGHOUT SAN DIEGO COUNTY TO RIVERSIDE COUNTY (SCHEDULE PERMITTING). TRAVEL FEE: $0.50/MILE.
RIVERSIDE COUNTY TRAVEL IS CALCULATED FROM PERRIS. CA
MODELING, FASHION SHOW, AND PHOTOSHOOT BOOKINGS REQUIRE FULL PAYMENT BEFORE THE EVENT.
PETS MUST BE DISCLOSED BEFORE BOOKING. DUE TO THE LEAD STYLIST'S CAT ALLERGY, FAILURE TO DISCLOSE PETS MAY RESULT IN CANCELLATION, LOSS OF DEPOSIT, AND FULL PAYMENT REQUIRED BEFORE REBOOKING.
HEALTH & SAFETY
IF YOU ARE SICK OR EXPERIENCING SYMPTOMS, PLEASE RESCHEDULE.
FOR THE HEALTH AND SAFETY OF EVERYONE, IF YOU ARRIVE TO YOUR APPOINTMENT WITH SIGNS OF ILLNESS OR CONTAGIOUS SYMPTOMS, YOU WILL BE ASKED TO LEAVE. YOUR RETAINER WILL BE FORFEITED, A 25% CANCELLATION FEE BASED ON YOUR TOTAL SERVICE INVESTMENT MAY APPLY, AND YOU MAY NO LONGER BE ELIGIBLE TO BOOK FUTURE APPOINTMENTS.
IF YOU HAVE NOTICEABLE SCALP CONDITIONS, CONSULT A PHYSICIAN BEFORE BOOKING.
CERTAIN HEALTH CONDITIONS, MEDICATIONS, OR CHANGES IN HAIR/SCALP HEALTH MAY AFFECT YOUR HAIR'S RESPONSE TO SERVICES.
PLEASE DISCLOSE ANY RELEVANT CONCERNS DURING YOUR CONSULTATION SO WE CAN PROVIDE THE BEST RECOMMENDATIONS.